We ship orders within 1 to 3 business days. Delivery then takes approximately 5 to 10 business days, depending on the destination.

We deliver across the United Kingdom. Shipping costs are 2.90 £ GBP for any order under 50 £ GBP. For orders above this amount, delivery is free.

Your items are handled by your local postal service for the final delivery.

Our company is based in the United Kingdom.

Delivery times depend on the practices and schedules of your local postal service.

No worries! If your order has not yet been shipped, please contact us immediately so we can correct the information. However, once the order has been dispatched, we will no longer be able to modify the address, in accordance with our terms and conditions.

Absolutely! Our website is fully secured with the HTTPS protocol (you will see the padlock icon to the left of the URL). Unlike many other sites that don’t secure their payment pages, all our pages are protected. We use the PayPal payment system, which is the benchmark for online security.

We accept payments by credit card and PayPal. We do not accept cheques, bank transfers, or cash on delivery.

We offer a 100-day feel-good guarantee. If the product does not meet your expectations, you have 100 days from receipt to request a return with exchange. The product must be in perfect condition, and return shipping costs are your responsibility. Please keep proof of postage and send it to us by email.

If you still have any questions, please don’t hesitate to contact us at: support@truesilhouette.com